The SIM pin is either set by the Sim owner or it is a new card that should be written on the SIM instructions papers. Those are coded specifically to your SIM card and should be written on your SIM package if is a new SIM. The Alcatel One Touch asks for “Sim PIN” or “PUK” If either Provider ID or IMEI is incorrect then that is your problem, email us the correct details and will fix your problem. If you cannot find the Provider id at all, then type *#837# or *#3228# and get the phone id (normally begins with X ex: XZ98YF40) and email that to us. If you send us the IMEI number from the label from the back of the phone verify that is the same with the one shown by the phone when typing *#06#.If is not showing on the back like the one from the picture, please go to Setting/Regulatory&Safety and should be the one under CU Reference starting with the phone numeric number Ex 6040X-2TRD2SA Verify the phone IMEI and Provider ID numbers you sent us are correct. If the code is not accepted do a factory reset and try to reinsert it.If you have a custom firmware that might be the cause why is not accepted so should restore to stock firmware and try again. Never enter more than once the Alcatel OT unlock code if you know you wrote it correctly but was not accepted. The Alcatel One Touch phone displays “Code Error” or “Sim Network Unlock Unsuccessful” after inserting the unlock code

A new menu “Unlock Network” will appear, then select “YES”,Īlcatel One Touch troubleshooting instructions:

Press * and without releasing type 787292,ģ. Switch ON your phone without SIM Card inserted,Ģ. Then Compose: *#0001*CODE# and the unlock code providedġ. From engineering menu selects SIM ME LOCKĤ.Insert the Alcatel unlock code receivedĢ.Compose: *#0000*CODE# and the unlock code providedģ. Please turn off the phone with a SIM from a different carrierģ. If the code has a line “-” (ex 11111111-22), remove the line and use code like 1111111122. Be careful to insert the code correctly from the first try and if a code is not accepted once do not insert it again!ġ. Normally for MetroPCS phones is needed the SPCK code. In some cases, if the phone asks for “Service provider code” or shows “SP tries left” please use the SPCK or Service provider code. You will receive between 1 to 3 unlock codes, but most of the phones just need the NCK code or Network unlock code.

When asked to insert the Alcatel network unlock code/pin insert the unlock code received. Insert in your phone an SIM card from a different carrier and turn it onģ. Alcatel One Touch unlocks code instructions:Ģ.

The slot is permanently locked